FAQ

Lorraine Lea values your privacy. We will only collect customer information that enables us to deliver superior service to you, the customer.

We maintain the name, postal and email addresses, telephone number, payment and order information of customers when they order from us.

The information collected is used for billing and delivery purposes and to measure customer interest in our products. As part of the Privacy Act 1998 and the Spam Act 2003, customers can advise us at any time if they no longer wish to receive correspondence from Lorraine Lea, by email or mail to PO Box 362, Ferntree Gully VIC 3156. View the full Privacy Policy for more details.

To find your nearest Lorraine Lea Independent Stylist and book an event, please click here.

If you have any questions, please get in touch with our Customer Support team online, via email, or freecall 1800 641 089 Monday to Friday, 9.00am – 5.00pm (AEST/AEDT), excluding public holidays in Melbourne, Australia.

We understand you want more from your shopping experience – more personal attention, more style, more value, more service and more fun.

Our commitment is to seek out stylish and quality merchandise and to supply a personal and fulfilling service right to your, or your host’s front door.

Our friendly, knowledgeable Independent Stylists are committed to delivering a personal shopping experience you will remember. In the end, our promise is simple: we take complete pride in the quality of our products and want you to fall in love and stay in love with them.

27 Koornang Road, Scoresby Victoria 3179.

Yes, we have a small on-site shop located at our head office, at 27 Koornang Rd, Scoresby, Vic.
Our on-site shop is openevery Friday between 11 am - 2 pm.

Please note:no returns and no exchanges.

Orders placed using Afterpay will be shipped within our standard shipping timeframes, just like any other online order from Lorraine Lea.

A $14.90 handling and insurance charge applies.

A $14.90 handling and insurance charge applies to all direct shipped orders Australia wide.

Once your order is received, our warehouse team will package and ship your order as quickly as possible. Once your order is shipped you will be sent a confirmation email detailing your purchase and tracking number. Shipping estimates are calculated from the date your order is received by Lorraine Lea and includes warehouse processing times.

Standard Australia Post shipping estimates:

• VIC, NSW & ACT: 3 – 6 business days
• QLD, SA & TAS: 4 – 8 business days
• WA & NT: 10 – 16 business days

Note:

• Outer-regional areas may experience slightly longer shipping times.
• Delivery dates are an estimate only and Lorraine Lea will not be liable for any loss or damage due to any unforeseen or unavoidable delay in delivery, including order volume, stock availability or Australia Post and Toll delivery issues. During major promotional or sale events, online orders may take slightly longer to deliver due to high order volumes. We will always endeavour to ship your items as soon as possible.

There are a number of ways to purchase Lorraine Lea products:

• Host your own home styling event and enjoy free and discounted products under our host rewards program,
• purchase via your Independent Stylist personal website,
• shop online, or
• over the phone with your Independent Stylist or our Customer Support team.

We aim to pack and dispatch orders to you as quickly as possible. Therefore, orders cannot be changed or cancelled after you click ‘Process order’. If you have ordered the wrong product or size, or want to change an item in your order, please contact our Customer Support teamonlineor freecall 1800 641 089 for assistance.

We conduct our business according to the Direct Selling Australia (DSA) Code of Practice. Should you wish to cancel an order or obtain a refund on an item(s) purchased in a home styling event, you may do so within 10 business days of placing the order.

Please note, if you are attempting to cancel an order, or obtain a refund on an item(s) purchased outside of the 10-business day period, you will need to contact your Independent Stylist or our Customer Support team online or freecall 1800 641 089.

Gift Cards cannot be used to pay the balance of Host Orders, including half-price or full-price items.

PayPal and Afterpay are our buy now pay later (BNPL) options. Customers can benefit from PayPal pay in 4 with only a minimum spend of $30.

PayPal, BPay (in-home and online events only), Visa, MasterCard and Afterpay.

Orders placed using Afterpay will be shipped within our standard shipping timeframes, just like any other online order from Lorraine Lea.

A $14.90 handling and insurance charge applies.

A $14.90 handling and insurance charge applies to all direct shipped orders Australia wide.

Once your order is received, our warehouse team will package and ship your order as quickly as possible. Once your order is shipped you will be sent a confirmation email detailing your purchase and tracking number. Shipping estimates are calculated from the date your order is received by Lorraine Lea and includes warehouse processing times.

Standard Australia Post shipping estimates:

• VIC, NSW & ACT: 3 – 6 business days
• QLD, SA & TAS: 4 – 8 business days
• WA & NT: 10 – 16 business days

Note:

• Outer-regional areas may experience slightly longer shipping times.
• Delivery dates are an estimate only and Lorraine Lea will not be liable for any loss or damage due to any unforeseen or unavoidable delay in delivery, including order volume, stock availability or Australia Post and Toll delivery issues. During major promotional or sale events, online orders may take slightly longer to deliver due to high order volumes. We will always endeavour to ship your items as soon as possible.

You may give authority to our carriers to leave the package unattended at your address without a signature. However, if you opt to leave your order unattended, Lorraine Lea will not be responsible for any lost or stolen packages.